Letter of Complain
To whom it may concern, I´m writing to express my deep disappointment concerning my recent experience with your company, KLM Airlines. I had booked a flight to Sri Lanka via Amsterdam. Nevertheless, when I got to my local airport in Argentina, I found out that the connecting flight had first been delayed and then cancelled. What disappointed me the most was the fact that I received no comments about the flight´s situation. After the plane situation, I immediately contacted one of your Airline Directors, nevertheless they told me the phone-line was collapsed and that there was no responsible employer who could talk to me. They just booked me in another flight leaving at 7 am from the following day. I found the staff´s attitude extremely rude. As you may suppose, I was not able to arrive on time to Amsterdam´s airport, consequently missing my flight. Due to that, not only was I unable to check-in in my hotel, but I also missed the first day of my rented car. Both things were p...